Groundwork for Six Sigma

1. Identify the product they create or the service they
provide.
2. Identify their customer(s), and determine the customers’
needs.
3. Identify their suppliers and what they need from
the suppliers.
4. Define their process for doing the work.
5. Establish metrics for measuring the goodness of
their process and feedback mechanisms to determine
customer satisfaction.
6. Ensure continuous improvement by establishing a
team that measures, analyzes, and completes focused
action items.